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How to find desired patches (aka CRs) on CA support site

Posted by Anton Khitrenovich on September 22, 2011

Among the big software vendors I have to deal with, CA support site is definitely the winner in the bizarre competition – how hard is to find the relevant downloadable. Well, it is pretty easy to locate the Download Center itself in the menu on the left, but all that you get there is latest service pack of the product. Despite that, CA support always want you to be on the latest patch level (“cumulative release” aka CR) to be able to help you – and it is not so clear where to find it. Long time ago I got the direct link to the list of all released CRs for SiteMinder family and used it since then instead of the Download Center.

Now, after almost three years working with CA SiteMinder, I accidentally discovered were the list of all CRs is actually located:

  • Go to “Support by Product” in the left side menu
  • Select your favorite product in the very long drop-down list
  • Click on “Recommended Reading”
  • Scroll down to the bottom of the frame with the links

And – voila! – here is the desired “CA SiteMinder Hotfix/Cumulative Release Index” link. (Obviously, you have to be logged in to CA support site to get access to the link I post here…)

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